[asterisk-users] Calls Being Randomly Bridged

[Usman Tahir]

Hi Mike,

For starters disable "Call join on Xfer (2 calls):" on the phones. Since the setup has 6.2.x, it most likely doesn't have the setting "Allow incoming calls redirection through programmable keys" available on 7.1.30 for snom360. You might wanna try this version on a test system and see if it helps in that environment. 

The problem, as discussed, seems to be originating when calls are parked on orbits that are mixing the two calls together. As long as you are debugging the issue, you should probably ask your friend to disable this practice and have a look at the call parking mechanism.

Regards,
Usman.



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Usman Tahir
snom technology AG 
www.snom.com  

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-----Original Message-----
Message: 11
Date: Sat, 19 Jan 2008 21:32:42 -0500
From: "Michael J. Liberatore" <mike240se at straightandnarrowinc.org>
Subject: [asterisk-users] Calls Being Randomly Bridged
To: Asterisk Users Mailing List - Non-Commercial Discussion
	<asterisk-users at lists.digium.com>
Message-ID:
	<C091D65E9441814881CBCE751847902C81673D at sn-exch01.sn.local>
Content-Type: text/plain; charset="us-ascii"

Hi i have a friend who i setup an asterisk system for at his doctors
office.  it has 3 snom 360 phones with 6.2.x stable firmware and latest
asterisk 1.4 and zaptel.  They have the digium 4 port fxo card. 
 
They are extremely upset because calls are being randomly bridged for no
rhyme or reason.  They say that callers will call in and sometimes get
connected with other callers, or they will be in the queue and then be
talking to another caller waiting in the queue or on hold.  Or they will
be talking to a patient and then have another patient end up on the
conversation.
 
They are freaking out because of hippa and laws that govern privacy but
i have no clue why.  I assume most cases are conference calls being
initiated by accident. 
 
So any help would be greaat.  maybe just disabling conference calls
would be a good start but i dont know how with sip phones.  or maybe
this is a bug?  unfortuinately they dont give me much info and i dont
use the phones so i dont have any specific logs to show, they just call
me freaking out saying this stuff but they rarely can give me a specific
call cause they get so many.
 
thanks
 
mike