[asterisk-users] [Fwd: Re: Large issue - having trouble diagnosing.]

[Cameron Hissey]

thankyou both very much for your swift responses and helpful insight...
While my knowledge of administrating Asterisk is fairly decent, i must say
my knowledgebase and ability in troubleshooting it is fairly lousy...

all these wonderful suggestions you have had about turning this log on here,
etc sounds great, but i don't know where to begin on that! how  do you
recommend i turn these on or obtain them, else is there a site you can point
me to to save your precious time?

as for the network, we have two cisco routers, one is PoE and the other is
standard. we have tried to keep things constant whereby phones are connected
to the PoE and the data devices are connected to the standard switch,
however the cabling was a bit of a rush job and consequently the PoE has
proven unstable on many of the points, with some of them not even supplying
data packets. this has meant i have had to share a single port for some
desks, where the ethernet cable plugs into the phone and the computer's
ethernet connection is routed through the phone also.

The issues that we are having however are not confined to any single desk;
they occur sperratically on all phones and with any number of call volumes
(small business so only max 6 calls at once incl internal-internal) from 1
through to maximum capacity. I've been told that it usually happens around
the 4 minute mark but i wouldn't hold him to that... im happy to setup
whatever you think is going to fix this, however unfortunately with having
to share network points, i dont really know how VLANS and segmentation are
going to go...


Thanks so much everyone for your support!


Sincerely,


Cameron Hissey

On Jan 21, 2008 4:13 PM, Paul Hales <pdhales at optusnet.com.au> wrote:

>  -------- Forwarded Message --------
> *From*: Paul Hales <pdhales at optusnet.com.au<Paul%20Hales%20%3cpdhales at optusnet.com.au%3e>
> >
> *Reply-To*: Asterisk Users Mailing List - Non-Commercial Discussion <
> asterisk-users at lists.digium.com<Asterisk%20Users%20Mailing%20List%20-%20Non-Commercial%20Discussion%20%3casterisk-users at lists.digium.com%3e>
> >
> *To*: Asterisk Users Mailing List - Non-Commercial Discussion <
> asterisk-users at lists.digium.com<Asterisk%20Users%20Mailing%20List%20-%20Non-Commercial%20Discussion%20%3casterisk-users at lists.digium.com%3e>
> >
> *Subject*: Re: [asterisk-users] Large issue - having trouble diagnosing.
> *Date*: Mon, 21 Jan 2008 15:47:54 +1100
>
> Generally, E1 is pretty rock solid so my guess is more inside the
> network.
>
> We found an issue at a site a while ago which was pretty bad (calls
> cutting off randomly) and we fixed it by disconnecting the voice and
> data networks. We could have troubleshot it properly, but fitting an
> extra network card in the server was cheaper and faster.
>
> Is there anything ugly in the logs? If not, you could look at turning o
> debugging in logger.conf
> .
>
> later,
>
> PaulH
>
>
> On Mon, 2008-01-21 at 15:04 +1100, Cameron Hissey wrote:
> > Hello,
> >
> >
> >
> >
> > I am having a lot of trouble with my deployment of Asterisk. I am
> > running the PBX-In-a-flash turnkey of Asterisk and ever since
> > deployment I have had many different problems. I have managed to get
> > all issues sorted out as I go along, until this one that randomly
> > began last week.
> >
> >
> > We are using Grandstream GXP 2000 Handsets in the office, and at
> > TE110P card to interface to our ISDN OnRamp10 connection (10 Channels
> > of PRI).
> >
> >
> > The problem arising seems to happen roughly 4minutes into a call.
> > Basically all of a sudden the caller just starts to no longer be
> > understood (sounds like morse code, only milliseconds of voice packets
> > getting through in either direction). naturally this could be a number
> > of non-asterisk related things such as a carrier fault, bad network
> > wiring (even more possible as we are using PoE), even badly configured
> > QoS. However things being as they are my boss has taken it upon
> > himself to absolve himself of any possible blame for any system that
> > he manages (everything but the asterisk box) and lumped it all on me
> > in such a way that its basically my job if i cannot get this working.
> > With all of this, i need to do everything i can to rule out the
> > Asterisk box, so i can go back to him with confidence and clear
> > asterisk of any wrongdoing.
> >
> >
> > Has anyone here ever heard of this sort of problem, and if so did you
> > find a solution? If not, what steps would you recommend i take to
> > diagnose the issue and rectify it as quickly as possible?
> >
> >
> > Thankyou very much,
> >
> >
> > Cameron Hissey
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