[asterisk-users] [Fwd: Re: Large issue - having trouble diagnosing.]
Henk Dick - OSOCOMS
henk at osocoms.com
Mon Jan 21 04:31:29 CST 2008
Try to find a pattern. Looks that you are able to reproduce the
problem. You mention after 4 minutes. Is this also the case for
internal calls? If so then I would say that the E1 is ok. If not then
I would step more into E1 related issues. Have you looked at the
ethernet cards. Collisions, errors.
Cameron Hissey schreef:
> thankyou both very much for your swift responses and helpful insight...
>
> While my knowledge of administrating Asterisk is fairly decent, i must
> say my knowledgebase and ability in troubleshooting it is fairly
> lousy...
>
> all these wonderful suggestions you have had about turning this log on
> here, etc sounds great, but i don't know where to begin on that! how
> do you recommend i turn these on or obtain them, else is there a site
> you can point me to to save your precious time?
>
> as for the network, we have two cisco routers, one is PoE and the
> other is standard. we have tried to keep things constant whereby
> phones are connected to the PoE and the data devices are connected to
> the standard switch, however the cabling was a bit of a rush job and
> consequently the PoE has proven unstable on many of the points, with
> some of them not even supplying data packets. this has meant i have
> had to share a single port for some desks, where the ethernet cable
> plugs into the phone and the computer's ethernet connection is routed
> through the phone also.
>
> The issues that we are having however are not confined to any single
> desk; they occur sperratically on all phones and with any number of
> call volumes (small business so only max 6 calls at once incl
> internal-internal) from 1 through to maximum capacity. I've been told
> that it usually happens around the 4 minute mark but i wouldn't hold
> him to that... im happy to setup whatever you think is going to fix
> this, however unfortunately with having to share network points, i
> dont really know how VLANS and segmentation are going to go...
>
>
> Thanks so much everyone for your support!
>
>
> Sincerely,
>
>
> Cameron Hissey
>
> On Jan 21, 2008 4:13 PM, Paul Hales < pdhales at optusnet.com.au
> <mailto:pdhales at optusnet.com.au>> wrote:
>
> -------- Forwarded Message --------
> *From*: Paul Hales <pdhales at optusnet.com.au
> <mailto:Paul%20Hales%20%3cpdhales at optusnet.com.au%3e>>
> *Reply-To*: Asterisk Users Mailing List - Non-Commercial
> Discussion <asterisk-users at lists.digium.com
> <mailto:Asterisk%20Users%20Mailing%20List%20-%20Non-Commercial%20Discussion%20%3casterisk-users at lists.digium.com%3e>>
> *To*: Asterisk Users Mailing List - Non-Commercial Discussion
> <asterisk-users at lists.digium.com
> <mailto:Asterisk%20Users%20Mailing%20List%20-%20Non-Commercial%20Discussion%20%3casterisk-users at lists.digium.com%3e>>
> *Subject*: Re: [asterisk-users] Large issue - having trouble
> diagnosing.
> *Date*: Mon, 21 Jan 2008 15:47:54 +1100
>
> Generally, E1 is pretty rock solid so my guess is more inside the
> network. We found an issue at a site a while ago which was pretty
> bad (calls cutting off randomly) and we fixed it by disconnecting
> the voice and data networks. We could have troubleshot it
> properly, but fitting an extra network card in the server was
> cheaper and faster. Is there anything ugly in the logs? If not,
> you could look at turning o debugging in logger.conf
> .
>
> later,
>
> PaulH
>
>
> On Mon, 2008-01-21 at 15:04 +1100, Cameron Hissey wrote:
> > Hello,
> >
> >
> >
> >
> > I am having a lot of trouble with my deployment of Asterisk. I am
> > running the PBX-In-a-flash turnkey of Asterisk and ever since
> > deployment I have had many different problems. I have managed to get
> > all issues sorted out as I go along, until this one that randomly
> > began last week.
> >
> >
> > We are using Grandstream GXP 2000 Handsets in the office, and at
> > TE110P card to interface to our ISDN OnRamp10 connection (10 Channels
> > of PRI).
> >
> >
> > The problem arising seems to happen roughly 4minutes into a call.
> > Basically all of a sudden the caller just starts to no longer be
> > understood (sounds like morse code, only milliseconds of voice packets
> > getting through in either direction). naturally this could be a number
> > of non-asterisk related things such as a carrier fault, bad network
> > wiring (even more possible as we are using PoE), even badly configured
> > QoS. However things being as they are my boss has taken it upon
> > himself to absolve himself of any possible blame for any system that
> > he manages (everything but the asterisk box) and lumped it all on me
> > in such a way that its basically my job if i cannot get this working.
> > With all of this, i need to do everything i can to rule out the
> > Asterisk box, so i can go back to him with confidence and clear
> > asterisk of any wrongdoing.
> >
> >
> > Has anyone here ever heard of this sort of problem, and if so did you
> > find a solution? If not, what steps would you recommend i take to
> > diagnose the issue and rectify it as quickly as possible?
> >
> >
> > Thankyou very much,
> >
> >
> > Cameron Hissey
> > _______________________________________________
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