[asterisk-users] Asterisk 1.4.13 -- issue with parked calls

[Barry D. Hassler]

We park the calls by transferring to extension 7000, which is our parking
extension. We have both Zap and SIP extensions, and I haven't been able to
see a pattern if its related to one or the other. The primary person
answering the phone is using a SIP phone (Grandstream GXP-2000), we have a
small number of analog phones left (2), and other SIP phones (mostly
Polycom).

The only clue I've seen with the CLI is that I'll generally see a LOT of
entries for active channels on extension 7000 if I do a "show channels".
I'll try to catch this situation again and grab the output.

I only started having this problem when I upgraded to the 1.4 version from
1.2.

On 10/31/07, Mojo with Horan & Company, LLC <mojo at horanappraisals.com>
wrote:
>
> Barry D. Hassler wrote:
> > I've tried to find other threads with this same topic, but haven't
> > found any... Apologies if this already being discussed....
> >
> > Running asterisk 1.4.13 (upgraded from 1.4.9) and zaptel 1.4.4.
> >
> > Having an issue with (I think) parked calls. We tend to park calls,
> > but we're often not able to pick them back up, or the other party says
> > they get dropped, etc. There doesn't seem to be a specific pattern
> > that I've discovered so far. I had this happen to me personally this
> > morning -- receptionist parked a call for me on extension 7001, but
> > when I dialed 7001, just got dead air. I could see in asterisk that
> > the call was indeed parked though, and after calling the person back,
> > he reported he was just hearing the lovely on-hold music.
> >
> > Is there a known issue (and even better, a fix) for this situation?
> > Any other information I can provide I'll do so!
> What kind of phones are you using? are they Zap or SIP?
>
> Can you provide a CLI output with any tips in it?
>
>
>
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-- 
Barry D. Hassler
President, HCST

http://www.hcst.net/
937-427-9000
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