[asterisk-users] Announcement file is unavailable?????

[Carlos Alberto Hastenreiter Assumpção]

Folks, please, take a look at this asterisk log message:

[Oct  2 08:55:13] WARNING[10290] app_queue.c: Announcement file
'atcert' is unavailable, continuing anyway...
[Oct  2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002
hungup on the customer.

but:

-bash-3.1$ whoami
asterisk
-bash-3.1$ ls -ls $HOME/sounds/atcert*
12 -rw-r--r-- 1 asterisk asterisk 10956 Oct  2 07:00
/var/lib/asterisk/sounds/atcert.gsm

    -- agent_call, call to agent '1001019' call on 'IAX2/va001019-4'
    -- <IAX2/va001019-4> Playing 'beep' (language 'en')
    -- Agent/1001019 answered Local/4593 at certisign-7755,2
    -- <Agent/1001019> Playing 'atcert' (language 'en')
    -- Stopped music on hold on Local/4593 at certisign-7755,2

In other words, the file exists but it is played in a irregular basis,
why? Could be an application bug? Because of this we are having a huge
number of unanswered calls.

Regards.