[asterisk-users] Announcement file is unavailable?????

[Mark Michelson]

Carlos Alberto Hastenreiter Assumpção wrote:
> Folks, please, take a look at this asterisk log message:
>
> [Oct  2 08:55:13] WARNING[10290] app_queue.c: Announcement file
> 'atcert' is unavailable, continuing anyway...
> [Oct  2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002
> hungup on the customer.
>
> but:
>
> -bash-3.1$ whoami
> asterisk
> -bash-3.1$ ls -ls $HOME/sounds/atcert*
> 12 -rw-r--r-- 1 asterisk asterisk 10956 Oct  2 07:00
> /var/lib/asterisk/sounds/atcert.gsm
>
>     -- agent_call, call to agent '1001019' call on 'IAX2/va001019-4'
>     -- <IAX2/va001019-4> Playing 'beep' (language 'en')
>     -- Agent/1001019 answered Local/4593 at certisign-7755,2
>     -- <Agent/1001019> Playing 'atcert' (language 'en')
>     -- Stopped music on hold on Local/4593 at certisign-7755,2
>
> In other words, the file exists but it is played in a irregular basis,
> why? Could be an application bug? Because of this we are having a huge
> number of unanswered calls.
>
> Regards.
Out of curiosity, what version of Asterisk are you running? Also, are 
you using the ackcall option in agents.conf?

The reason I ask is that there was an issue similar to this involving 
the ackcall option that was fixed in SVN revision 81120. If you are 
running a version of Asterisk prior to this revision and using ackcall, 
I'd suggest upgrading and seeing if the issue still exists.

Mark Michelson