[asterisk-users] ACD functionality , Skills for agents
bweschke at gmail.com
Wed Nov 21 08:35:06 CST 2007
> Guys can someone answer how the ACD works when it needs to decide which call
> to take next from queues with equal weights? Does it take the call with the
> longest period of watiting or does it work randomly?
Whichever thread from the queue that does its processing first is the one that will get the next available member.
Bird's The Word Technologies, Inc.
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