[asterisk-users] ACD functionality , Skills for agents

[BJ Weschke]

Kyriakos wrote:
> Guys can someone answer how the ACD works when it needs to decide which call
> to take next from queues with equal weights? Does it take the call with the
> longest period of watiting or does it work randomly?
>
>   
 Whichever thread from the queue that does its processing first is the one that will get the next available member. 


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