[asterisk-users] ACD functionality , Skills for agents

[Kyriakos]

It would be nice to add an option of choosing to answer the call with the
longest waiting time, or answer randomly, or round robin, etc...


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of BJ Weschke
Sent: Wednesday, November 21, 2007 4:35 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents

Kyriakos wrote:
> Guys can someone answer how the ACD works when it needs to decide which
call
> to take next from queues with equal weights? Does it take the call with
the
> longest period of watiting or does it work randomly?
>
>   
 Whichever thread from the queue that does its processing first is the one
that will get the next available member. 


--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/




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