[asterisk-users] Changing audio message to text message

[Anthony Chapellier]

Robert Lister a écrit :
> On Fri, Nov 16, 2007 at 02:28:45PM +0100, Anthony Chapellier wrote:
>   
>> Hi all,
>>
>> I know Asterisk is able to send a waiting message (audio) to people 
>> trying to call a busy user agent using a queue. However, I'd like to 
>> change this audio message to a text message to be able to print it on 
>> screen on the other end. Is it possible to configure Asterisk to have 
>> text message sent ?
>>     
>
> You might need to clarify what you are trying to do.
>
> When a call comes in for a particular queue, instead of playing an audio 
> message in-band at the caller "please hold the line...." you want to send 
> some sort of text message.... somewhere...
>
> What sort of technology do you have in mind that you want to integrate? 
> SMS? URL messages to other IP handsets? CTI integration with a web browser? 
> pop-ups on user screens?
>
> Rob
>
>
>   
I'll clarify what I wish to do. I saw Asterisk was able to send an audio 
message "You are in position 5, 30 min till someone answers you" 
(something like that) to a person in queue.

And since I'm working on a SIP softphone integrated in a web interface, 
I wanted to be able to show to softphone users the same message in text 
screened on the web interface while the audio message is still being sent.

After some investigations, it seems I've got some ways to do so :
- Add code to Asterisk to allow it to send the text messsage in SIP or 
in HTTP the same way it sends the audio message in RTP
- Record queue logs in a mysql database and access it from the web interface
- Execute the command line showing queue infos and find a way to get 
them (surely the less possible solution)

But, maybe there are some other ways to do it ? I don't know... and I'm 
not sure to get what I want by chosing one of those solutions since I 
just want to get the position and the waiting time to be screened on the 
web interface.

-- 
Anthony Chapellier
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