[asterisk-users] ACD Queue LOG RINGNOANSWER Content 0
Asterisk at isgcom.com
Tue Nov 13 11:11:46 CST 2007
Cool thanks James...
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of James
Sent: Tuesday, November 13, 2007 9:56 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD Queue LOG RINGNOANSWER Content 0
On 11/12/07, asterisk <Asterisk at isgcom.com> wrote:
In my queue log I see that on the RINGNOANSWER Event I get
content. Some events soe the ring timeout (15000). Other
0. Other yet show 1000 Doens anyone know what 0 means? Did it
ring the phone, but it was busy?
For my internal reporting, I consider 0 or 1000 to be the result of a
phone being on DND. Since all the time values in the log are rounded to
the nearest 1000, I speculate that 0 is a rejection in < 500ms and 1000
is a rejection in the 500 to 1499 ms range. I figure unless someone is
hovering over the "ignore" button on a softphone, they aren't going to
be able to click it so fast that Asterisk registers it as
Likewise, "RINGNOANSWER|20000" is (for me, given timeout=20 in
queues.conf) a failure to pick up a presented call.
Everything from 2000 through 19000 I treat as a manual ignore triggered
by the agent. So far, the reports I generate based on these rules seem
to make sense to the managers reading them.
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