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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cool thanks James… <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Doug<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>James FitzGibbon<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, November 13, 2007
9:56 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users] ACD
Queue LOG RINGNOANSWER Content 0</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On 11/12/07, <b><span style='font-weight:bold'>asterisk</span></b> <<a
href="mailto:Asterisk@isgcom.com">Asterisk@isgcom.com</a>> wrote:<o:p></o:p></span></font></p>
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<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>In my queue log I see that on the RINGNOANSWER Event I get
different<br>
content. Some events soe the ring timeout (15000). Other
events show<br>
0. Other yet show 1000 Doens anyone know what 0
means? Did it try to<br>
ring the phone, but it was busy?<o:p></o:p></span></font></p>
</blockquote>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
For my internal reporting, I consider 0 or 1000 to be the result of a phone
being on DND. Since all the time values in the log are rounded to the
nearest 1000, I speculate that 0 is a rejection in < 500ms and 1000 is a
rejection in the 500 to 1499 ms range. I figure unless someone is
hovering over the "ignore" button on a softphone, they aren't going
to be able to click it so fast that Asterisk registers it as
"RINGNOANSWER|1000". <br>
<br>
Likewise, "RINGNOANSWER|20000" is (for me, given timeout=20 in
queues.conf) a failure to pick up a presented call.<br>
<br>
Everything from 2000 through 19000 I treat as a manual ignore triggered by the
agent. So far, the reports I generate based on these rules seem to make
sense to the managers reading them. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
-- <br>
j. <o:p></o:p></span></font></p>
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