[asterisk-users] Telus (Alberta) PRI Caller ID NAME, Display IE, Facility ID

[Stephen Bosch]

Hi, James -- thanks for your comments.

James FitzGibbon wrote:
> On 11/6/07, *Stephen Bosch* <posting at vodacomm.ca 
> <mailto:posting at vodacomm.ca>> wrote:
> 
>     We are trying to send caller ID NAME information over a Telus PRI in
>     Alberta.
> 
>     The PRI tech says that he sees the NAME information, and for calls over
>     the same network, that NAME info should be reaching the receiving
>     station, but it is not.
> 
> 
> I've had no end of trouble getting CNAM out of NI-2 PRIs with Telus.  
> We're in Ontario, but the switch configs are the same across the country 
> I believe.

Well, that's not strictly true. Configurations in BC and Alberta are 
different, a legacy of the pre BCTel/Telus merger days.

BCTel had a lot of GTE Automatic Electric equipment in its network.

> It survives if it goes to a Telus customer, but not if it crosses over 
> to Bell, Rogers, etc.

Well -- here's where you can help me, because our name info is not even 
surviving on Telus' own network. I don't really care too much about Bell 
and Rogers, since Bell barely has a footprint out here and Rogers 
doesn't provide CNAM on its mobile network anyway (and nobody is using 
Rogers home phone ;) ).

So -- if you had it working on Telus, what did you do?

> One tech claimed it was because I was sending calling name in addition 
> to the IE,

He probably meant the Display IE *and* the Facility IE. If you see my 
post it's what the technician I was working with suggested. Would be 
great if I knew a way of turning off the Display IE, if that's even 
possible/allowed. If it's not, then the "don't send both" idea is wrong.

> while another claimed it was just a problem when the call 
> passes from a NI-2 circuit to NI-1 (which some of the other carriers 
> still use).

Yeah, I've confirmed that this is an issue through a number of different 
people.

> So, no real solution for you, but at least you know it's not something 
> obvious you're doing.  I've tweaked my zaptel settings back and forth 
> and tested with Telus on the phone to no avail.  In the end, we deemed 
> the effort to not be worth it.

Did you end up adding name records to the LIDB?

Anyway -- again -- what did you do to get it working on Telus' network? 
Do you know what kind of switch you were connected to?

-Stephen-