[asterisk-users] 7960 Queue Issue

[Nick Brown]

Thanks Eric, this is the case. A bit of a shame that it removes the
functionality for the member to see calls that have not come from a queue
however there is not much choice in the matter.

FWIW to get this option a firmware upgrade was required (Now running
POS3-08-8-00).

Cheers.


On 5/11/07 11:57 AM, "Eric Merkel" <ejmerkel at gmail.com> wrote:

> On 11/4/07, Nick Brown <Nick at ipera.com.au> wrote:
>> Morning All,
>> 
>> Quick question that has me stumped. Have a queue with several members
>> (Statically defined in queues.conf at this stage for testing) who use Cisco
>> 7960's.
>> 
>> The queue is configured to use rrmemory and generally this works correctly.
>> However if a member is already on a call their phone will still ring (The
>> 7960 can show multiple incoming calls for one line). I really don't want
>> members who are on calls to get more calls. Especially when we start logging
>> out members who don't answer.
>> 
>> Asterisk shows;
>>     -- Called 1014
>>     -- SIP/1014-08f2e4d0 is ringing
>>     -- Local/1014 at queuestations-e3e2;1 is ringing
>>     -- Nobody picked up in 15000 ms
>> 
>> Short of disabling the feature to show multiple incoming calls on the 7960's
>> (Which I don't know if it can be done anyway), has anyone got any
>> suggestions?
>> 
> 
> Yes, you can turn off this in the phone. Go into call preferences on
> the phone and turn off call waiting. Not optimal but can be done.
> 
> -Eric
> 
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