[asterisk-users] 7960 Queue Issue

[Duncan Turnbull]

The freepbx system has a primary number option in its ring group dialing 
which if selected as a ring strategy means it won't ring any further if 
the primary number is engaged. This is useful in follow me setups.

I haven't dug into how its implemented but it works for ring groups and 
follow me on freepbx (asterisk 1.2 and 1.4)

An article on the concepts.
http://freepbx.org/2007/06/03/ring-group-and-follow-me-ring-strategies-1-of-2

It maybe useful to help figure out a way around your issue.

Cheers Duncan

on 11/05/07 14:09 Nick Brown said the following:
> Thanks Eric, this is the case. A bit of a shame that it removes the
> functionality for the member to see calls that have not come from a queue
> however there is not much choice in the matter.
>
> FWIW to get this option a firmware upgrade was required (Now running
> POS3-08-8-00).
>
> Cheers.
>
>
> On 5/11/07 11:57 AM, "Eric Merkel" <ejmerkel at gmail.com> wrote:
>
>   
>> On 11/4/07, Nick Brown <Nick at ipera.com.au> wrote:
>>     
>>> Morning All,
>>>
>>> Quick question that has me stumped. Have a queue with several members
>>> (Statically defined in queues.conf at this stage for testing) who use Cisco
>>> 7960's.
>>>
>>> The queue is configured to use rrmemory and generally this works correctly.
>>> However if a member is already on a call their phone will still ring (The
>>> 7960 can show multiple incoming calls for one line). I really don't want
>>> members who are on calls to get more calls. Especially when we start logging
>>> out members who don't answer.
>>>
>>> Asterisk shows;
>>>     -- Called 1014
>>>     -- SIP/1014-08f2e4d0 is ringing
>>>     -- Local/1014 at queuestations-e3e2;1 is ringing
>>>     -- Nobody picked up in 15000 ms
>>>
>>> Short of disabling the feature to show multiple incoming calls on the 7960's
>>> (Which I don't know if it can be done anyway), has anyone got any
>>> suggestions?
>>>
>>>       
>> Yes, you can turn off this in the phone. Go into call preferences on
>> the phone and turn off call waiting. Not optimal but can be done.
>>
>> -Eric
>>
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