[asterisk-users] 7960 Queue Issue

[Eric Merkel]

On 11/4/07, Nick Brown <Nick at ipera.com.au> wrote:
> Morning All,
>
> Quick question that has me stumped. Have a queue with several members
> (Statically defined in queues.conf at this stage for testing) who use Cisco
> 7960's.
>
> The queue is configured to use rrmemory and generally this works correctly.
> However if a member is already on a call their phone will still ring (The
> 7960 can show multiple incoming calls for one line). I really don't want
> members who are on calls to get more calls. Especially when we start logging
> out members who don't answer.
>
> Asterisk shows;
>     -- Called 1014
>     -- SIP/1014-08f2e4d0 is ringing
>     -- Local/1014 at queuestations-e3e2;1 is ringing
>     -- Nobody picked up in 15000 ms
>
> Short of disabling the feature to show multiple incoming calls on the 7960's
> (Which I don't know if it can be done anyway), has anyone got any
> suggestions?
>

Yes, you can turn off this in the phone. Go into call preferences on
the phone and turn off call waiting. Not optimal but can be done.

-Eric