[asterisk-users] Problem with busy and unavailable

[Stefan Guenther]

Hi,

although setting up voicemail for busy and unavailable should be easy, things 
aren't working the way they should in my configuration (asterisk 1.2.14 
bristuffed):

Here's the relevant part of the extensions.conf:

exten => 56830976,1,Answer()
exten => 56830976,2,Dial(SIP/hbaumgart,20,tr)
exten => 56830976,3,VoiceMail,u76
exten => 56830976,4,Hangup
exten => 56830976,103,VoiceMail,b76
exten => 56830976,104,Hangup

If not all documentations that I read are wrong, this configuration should be 
correct.

And here are the corresponding debugging messages:

    -- SIP/hbaumgart-081a8f48 is busy
  == Everyone is busy/congested at this time (1:1/0/0)
    -- Executing VoiceMail("CAPI/contr1/56830976/-5", "u76") in new stack
    -- Playing '/var/spool/asterisk/voicemail/default/76/unavail' 
(language 'en')
    -- Setting up echo canceller (PLCI=0x501, function=1, options=2, tail=64)
       > sent FACILITY_REQ (PLCI=0x501)
       > sent FACILITY_REQ (PLCI=0x501)
    -- Echo canceller successfully set up (PLCI=0x501)

Asterisk recognizes that the phone is busy, but why does it then play the 
unavailable message?

Thanks for any hint,

Stefan