[asterisk-users] Complicated callback solution

[Steve Edwards]

On Sun, 11 Mar 2007, marcelobiz at comcast.net wrote:

> I hope I get your help for this problem ... at least point me through 
> the right direction ....
>
> I configured a queue that when the people are tired of waiting they can 
> press 1 and I direct them to voicemail ... but I'd like to make a 
> callback solution at this point, because during busy hours it is hard to 
> check the voicemail ...
>
> I'd like to make my system to call back this person and connect to one 
> of my agents ... but I wish to have some requirements ...
>
> 1. I'd like to connect to one of my agents first ...
>
> 2. I'd like to setup some time before the call is placed ... To give 
> time to my agents answer the persons that are already waiting on the 
> queue ...
>
> 3. And I need to make this call to be repeated if not answered by the 
> person ....
>
> I know that I can implement callback using .call files but I would need 
> to connect to the person first, right ? If I do that way, the person 
> would still have to wait to be answered by one agent ...

Put the agent in the "channel" statement and then use the "application" 
statement to invoke dial or send the agent to an extension to dial the 
customer. Then, use "touch" to set the execution time before moving the 
call file to the outgoing directory.

Thanks in advance,
------------------------------------------------------------------------
Steve Edwards      sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                             Fax: +1-760-731-3000