[asterisk-users] Queue announcing hold sequence instead of hold time

[Trevor G. Hammonds]

From: Drew Gibson
> 
> Hi,
> 
> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
> Sarge) and the behaviour of our Call Centre queues has changed
> slightly.
> Before the upgrade, when a caller was waiting in the queue, the
> estimated hold time was announced as expected ("estimated hold time is
> less than 2 minutes ...").
> Now the caller gets an announcement of their sequence in the queue
> ("Your call is now first in line ...").
> I believe that the only changes I have made to queues.conf and
> agents.conf is the addition of the "context=" statement and editing the
> list of agents.
> 
> Has anyone else seen this? What am I missing?
> 
> regards,
> 
> Drew

Drew,
This has been normal behaviour for as long as I can remember.  The caller
hears the estimated time until they are next in line, then they hear the
'next in line' announcement.

		Sincerely,
		Trevor Hammonds