[asterisk-users] Queue announcing hold sequence instead of hold time

[Rob Schall]

I also have this problem. Unsure how to fix it though.

Rob


Drew Gibson wrote:
> Hi,
>
> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on
> Debian Sarge) and the behaviour of our Call Centre queues has changed
> slightly.
> Before the upgrade, when a caller was waiting in the queue, the
> estimated hold time was announced as expected ("estimated hold time is
> less than 2 minutes ...").
> Now the caller gets an announcement of their sequence in the queue
> ("Your call is now first in line ...").
> I believe that the only changes I have made to queues.conf and
> agents.conf is the addition of the "context=" statement and editing
> the list of agents.
>
> Has anyone else seen this? What am I missing?
>
> regards,
>
> Drew
>
> QUEUES.CONF
> [general]
> persistentmembers = yes
>
> [FxQueue]
> music=default
> strategy=rrmemory
> context = opt-out_fxq
> timeout=15
> retry=3
> wrapuptime=0
> maxlen=0
> announce-frequency=60
> announce-holdtime = yes
> reportholdtime=yes
> memberdelay=1
> servicelevel=120 ; seconds
>
> member => Agent/1102
> member => Agent/1103
> member => Agent/1104
> member => Agent/1105
>
> AGENTS.CONF
> [general]
> persistentagents=yes
>
> [agents]
> ackcall=no
> wrapuptime=0
> musiconhold => default
>
> agent => 1102,1234,Carly
> agent => 1103,1234,Sean
> agent => 1104,1234,Ed
> agent => 1105,1234,Neil
>
> EXTENSIONS.CONF (extract)
> [call-centre]
> exten => s,1,Noop(Entering Call Centre)
> exten => s,n,Answer()
> exten => s,n,Wait(1)
> exten => s,n,Playback(welcome-fxqueue)
> exten => s,n,Goto(5210,1)
>
> ; FxQueue
> exten => 5210,1,Noop()
> exten => 5210,n,Ringing()
> exten => 5210,n,Wait(2)
> exten => 5210,n,Queue(FxQueue|tH)
> exten => 5210,n,Hangup()
>
> exten => _6XXX,1,macro(ccexten,${EXT_${EXTEN}})
>
> [macro-ccexten]
> exten => s,1,Set(EXT=${ARG1})
> exten => s,2,GotoIf([$:{EXT}]?4:3)
> exten => s,3,Goto(i,1)
> exten => s,4,Dial(${EXT},10,tT)
> exten => i,1,Playback(pbx-invalid)
>
>
>
>