[asterisk-users] Asterisk queue and agents

[Hall, Eric M.]

BJ
 Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone.


[general]
rtcachefriends=yes
videosupport=yes
port=5060                 ; Port to bind to (SIP is 5060)
bindaddr=0.0.0.0          ; Address to bind to (all addresses on machine)
context=sip ; Send unknown SIP callers to this context
allow=g729
allow=h263 ; H.263 is our video codec
allow=h263p ; H.263p is the enhanced video codec
;allow=g711
;allow=all
;allow=ulaw
;allow=gsm
nat=1
host=dynamic
type=peer
qualify=yes
notifyringing=yes
Subscribecontext=sip
call-limit=300
notifyhold = yes
limitonpeer = yes
notifyringing = yes            ; Notify subscriptions on RINGING state (default: no)
notifyhold = yes

	
[56405] ;Eric Test
type=friend               ; "friend" means this device takes and makes calls
username=1             ; Username on device
callerid=Eric Test Phone  <56405>
secret=56405            ; Password for device
host=dynamic              ; This host is not on the same IP addr every time
context=sip ; Inbound calls from this host go here
mailbox=56433 at default; Activate the message waiting light if this
canreinvite=no            ; Leave this alone for now; see archives for details
nat=1
qualify=yes
Subscribecontext=sip
notifyringing=yes
call-limit=300



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of BJ Weschke
Sent: Wednesday, March 07, 2007 10:35 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Asterisk queue and agents

 I don't think this is a bug.

 From UPGRADE.txt:

* Queues depend on the channel driver reporting the proper state
  for each member of the queue. To get proper signalling on
  queue members that use the SIP channel driver, you need to
  enable a call limit (could be set to a high value so it
  is not put into action) and also make sure that both inbound
  and outbound calls are accounted for.

  Example:

       [general]
       limitonpeer = yes

       [peername]
       type=friend
       call-limit=10


--------
 Please test with that and report your findings, and if it's still not
working find us on IRC as we'd like to take a further look and see
what might be wrong.

 BJ

On 3/7/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> Looks like it's a bug
>
> http://bugs.digium.com/view.php?id=9172&nbn=3
>
> I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list.
>
>
>
> Eric Hall
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Octavio Ruiz (Ta^3)
> Sent: Wednesday, March 07, 2007 1:05 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Asterisk queue and agents
>
> >    Have a question for the group
> >    If I have an agent is on the phone outside of the queue should that person
> >    still get queue calls ?
> >    Doing a show agents online I see Available however show hints I see inuse.
>
> There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for.
>
> --
> Octavio Ruiz Cervera
> Neocenter, SA. de CV.
> http://www.neocenter.com/
> Soluciones para Centros de Contacto y Telefonía IP
> Tel.: (+52 55) 8590-9000 Ext. 9016
> Cel.: (+55 55) 5514-087790
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