[asterisk-users] Asterisk queue and agents

[BJ Weschke]

 What version of Asterisk is this "the r number" on the 1.4 branch?
I'll try and reproduce the condition here.

 Also - if you could post into that bug on Mantis a "full"
DEBUG/VERBOSE log and what it looks like when you do "show queues"
when one of these agents is on the phone, that'd be real helpful.

 Thanks.

On 3/7/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> BJ
>  Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone.
>
>
> [general]
> rtcachefriends=yes
> videosupport=yes
> port=5060                 ; Port to bind to (SIP is 5060)
> bindaddr=0.0.0.0          ; Address to bind to (all addresses on machine)
> context=sip ; Send unknown SIP callers to this context
> allow=g729
> allow=h263 ; H.263 is our video codec
> allow=h263p ; H.263p is the enhanced video codec
> ;allow=g711
> ;allow=all
> ;allow=ulaw
> ;allow=gsm
> nat=1
> host=dynamic
> type=peer
> qualify=yes
> notifyringing=yes
> Subscribecontext=sip
> call-limit=300
> notifyhold = yes
> limitonpeer = yes
> notifyringing = yes            ; Notify subscriptions on RINGING state (default: no)
> notifyhold = yes
>
>
> [56405] ;Eric Test
> type=friend               ; "friend" means this device takes and makes calls
> username=1             ; Username on device
> callerid=Eric Test Phone  <56405>
> secret=56405            ; Password for device
> host=dynamic              ; This host is not on the same IP addr every time
> context=sip ; Inbound calls from this host go here
> mailbox=56433 at default; Activate the message waiting light if this
> canreinvite=no            ; Leave this alone for now; see archives for details
> nat=1
> qualify=yes
> Subscribecontext=sip
> notifyringing=yes
> call-limit=300
>
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of BJ Weschke
> Sent: Wednesday, March 07, 2007 10:35 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Asterisk queue and agents
>
>  I don't think this is a bug.
>
>  From UPGRADE.txt:
>
> * Queues depend on the channel driver reporting the proper state
>   for each member of the queue. To get proper signalling on
>   queue members that use the SIP channel driver, you need to
>   enable a call limit (could be set to a high value so it
>   is not put into action) and also make sure that both inbound
>   and outbound calls are accounted for.
>
>   Example:
>
>        [general]
>        limitonpeer = yes
>
>        [peername]
>        type=friend
>        call-limit=10
>
>
> --------
>  Please test with that and report your findings, and if it's still not
> working find us on IRC as we'd like to take a further look and see
> what might be wrong.
>
>  BJ
>
> On 3/7/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> > Looks like it's a bug
> >
> > http://bugs.digium.com/view.php?id=9172&nbn=3
> >
> > I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list.
> >
> >
> >
> > Eric Hall
> >
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Octavio Ruiz (Ta^3)
> > Sent: Wednesday, March 07, 2007 1:05 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Asterisk queue and agents
> >
> > >    Have a question for the group
> > >    If I have an agent is on the phone outside of the queue should that person
> > >    still get queue calls ?
> > >    Doing a show agents online I see Available however show hints I see inuse.
> >
> > There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for.
> >
> > --
> > Octavio Ruiz Cervera
> > Neocenter, SA. de CV.
> > http://www.neocenter.com/
> > Soluciones para Centros de Contacto y Telefonía IP
> > Tel.: (+52 55) 8590-9000 Ext. 9016
> > Cel.: (+55 55) 5514-087790
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
>
>
> --
> Bird's The Word Technologies, Inc.
> http://www.btwtech.com/
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>


-- 
Bird's The Word Technologies, Inc.
http://www.btwtech.com/