[asterisk-users] Asterisk queue and agents

[Octavio Ruiz (Ta^3)]

>    Have a question for the group
>    If I have an agent is on the phone outside of the queue should that person
>    still get queue calls ?
>    Doing a show agents online I see Available however show hints I see inuse.

There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for.

-- 
Octavio Ruiz Cervera
Neocenter, SA. de CV.
http://www.neocenter.com/
Soluciones para Centros de Contacto y Telefonía IP
Tel.: (+52 55) 8590-9000 Ext. 9016
Cel.: (+55 55) 5514-087790