[asterisk-users] Asterisk queue and agents

[Hall, Eric M.]

I think that is already set. Here is my queue.conf



[general]
persistentmembers = yes
autofill = yes
monitor-type = MixMonitor


[support]
musicclass = default
strategy = fewestcalls
timeout = 10
retry = 5
autofill=yes
autopause=yes
setinterfacevar=no
announce-frequency = 90 
periodic-announce-frequency=60
announce-holdtime = yes
announce-round-seconds = 10
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
queue-reporthold = queue-reporthold
;periodic-announce = queue-periodic-announce
joinempty = yes
leavewhenempty = no
eventwhencalled = vars
QueueMemberStatus=yes
eventmemberstatus = yes
reportholdtime = no
ringinuse = no
memberdelay = 1

member => agent/56416
member => agent/56420
member => agent/56421
member => agent/56423
member => agent/56405
member => agent/564221
member => agent/564321



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Octavio Ruiz (Ta^3)
Sent: Wednesday, March 07, 2007 1:05 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Asterisk queue and agents

>    Have a question for the group
>    If I have an agent is on the phone outside of the queue should that person
>    still get queue calls ?
>    Doing a show agents online I see Available however show hints I see inuse.

There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for.

-- 
Octavio Ruiz Cervera
Neocenter, SA. de CV.
http://www.neocenter.com/
Soluciones para Centros de Contacto y Telefonía IP
Tel.: (+52 55) 8590-9000 Ext. 9016
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