[asterisk-users] Best wifi IP phone for asterisk (LINKSYS SUPPORT QUALITY)

[Michelle Dupuis]

I haven't been too impressed with the WIP330 - but my experience with
Linksys tech support has been disastrous!

I spent approximately 50 minutes on hold, I was transferred between 4
different people (all of whom had a poor grasp of the English language),
none of them understood the features of the phone.  All they could do was
read the user manual I already had in front of me.  None of them could
explain the "auto-provisioning" feature mentioned on the Linksys website, or
on the phone menus, etc.  None of them even understood what SIP and RTP
protocols were.  They were just there to read the manual to me.

Here's a warning for the group...watch our for Linksys!

-MD-

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nick Seraphin
Sent: Tuesday, June 26, 2007 4:58 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Best wifi IP phone for asterisk


On Tue, 26 Jun 2007, Hendrik Visage wrote:

> On 6/25/07, Michelle Dupuis <support at ocg.ca> wrote:
> >
> >
> > We're looking at a large wifi phone deployment, and we're looking 
> > for wifi phones that:
>
> HAve a look at the Linksys WIP 300 (or something) Can be charged from 
> the USB port


I have a WIP330 and it doesn't work.  Maybe it needs a firmware upgrade.
Maybe it's a defective unit and all the others work fine.  I haven't called
support yet because I haven't had the chance.

Audio in one direction cuts out completely for about 4 seconds every 10
seconds during the call.  For 10 seconds it works fine... audio in both
directions... then 4 seconds of silence in one direction... then 10 seconds
of normal, etc etc, repeating forever.

Completely unusable as-is.

All my other Linksys IP Phones work great, though.  I only have one WIP330.
I don't have any WIP300's.

My recommendation:  Whatever you go with, buy ONE first for testing to make
sure you're happy with it BEFORE you buy a boatload of them.

-- Nick




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