[asterisk-users] Queue Status

[Rob Schall]

Hello all,

I think Lee has given me a head start, but I'm still running in a circle
(at least i'm in the lead).

The problem is with my queues. The phones go to their own voicemail
after 5 rings.
That's about the same time I allow the phone to ring before trying
another phone in the queue. Is there a way to tell asterisk....?

If this call is coming from a queue, do not follow a normal dial plan
for the phone (don't send to user's voicemail). In stead, once timed out
(t|||60), send to Voicemail(u1000).

Lee recommended QUEUESTATUS, but that seems to return if anyone is in a
specific queue, and not if the current call came from a queue. I
probably just misunderstand how it all works. :)

Thanks all!
Rob



-----------------
I would recommend that you download the following tool and play with it
(if you have a windows box):

http://www.datatrakpos.com/pos/datatalk/Default.aspx

Check out the Visual Menu Builder included.  There is a Queue widget
included.  Try playing around with that and building the project and
inspecting the resulting script that the program generates.

This should give you a better idea of how to do what you are trying to
do, I think.

Also, check out the channel variable QUEUESTATUS.  See if it's set to
determine whether the call is coming from a queue.  I'm not sure if it's
normally blank or has a default value so you may want to check that out
too.