[asterisk-users] Queue Status

[Joe Dennick]

In the queues that I've established, I've assigned a different number to 
queue-agents than their normal extension.  If their extension is 2120, 
their roll-over (second extension) would be 3120 and their 
queue-agent-id would be 4120.  That way I can assign a different 
dial-plan for 4120 that doesn't include voicemail (or if it does, it's 
the queue's voicemail rather than the individual agent's voicemail).  
Hope that helps.

Rob Schall wrote:
> Hello all,
>
> I think Lee has given me a head start, but I'm still running in a circle
> (at least i'm in the lead).
>
> The problem is with my queues. The phones go to their own voicemail
> after 5 rings.
> That's about the same time I allow the phone to ring before trying
> another phone in the queue. Is there a way to tell asterisk....?
>
> If this call is coming from a queue, do not follow a normal dial plan
> for the phone (don't send to user's voicemail). In stead, once timed out
> (t|||60), send to Voicemail(u1000).
>
> Lee recommended QUEUESTATUS, but that seems to return if anyone is in a
> specific queue, and not if the current call came from a queue. I
> probably just misunderstand how it all works. :)
>
> Thanks all!
> Rob
>
>
>
> -----------------
> I would recommend that you download the following tool and play with it
> (if you have a windows box):
>
> http://www.datatrakpos.com/pos/datatalk/Default.aspx
>
> Check out the Visual Menu Builder included.  There is a Queue widget
> included.  Try playing around with that and building the project and
> inspecting the resulting script that the program generates.
>
> This should give you a better idea of how to do what you are trying to
> do, I think.
>
> Also, check out the channel variable QUEUESTATUS.  See if it's set to
> determine whether the call is coming from a queue.  I'm not sure if it's
> normally blank or has a default value so you may want to check that out
> too.
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