[asterisk-users] Directory too difficult?

[Paul]

I can see the reasoning for that. The system detects dtmf or silence and
annoys you with error messages but when it detects non-silence that the
recognizer can't intepret it sends the call to a human that can't
understand it either :)

Try eating potato chips or playing different types of music to confirm
my theory.

Andrew M Stemen wrote:

>I wouldn't swear to it (<chuckle>) but each time I've "spoken with" the
>Verizon Telecommunications IVR, it sends me to an agent shortly after I
>start swearing at it. I've had better luck with that than saying things
>like "agent", "operator", and "attendant". Other than that, it appears
>to be a rather nice IVR, and it usually understands me.
>
>On Thu, 11 Jan 2007 17:10:05 -0500, "Paul" <ast2005 at 9ux.com> said:
>  
>
>>Or maybe there is a distinct click as the caller prepares to shoot
>>himself in the head.
>>
>>Colin Anderson wrote:
>>
>>    
>>
>>>If you say: "Agent" you are transferred to a person. The IVR clearly states
>>>that when you call in. I got a demo of Mitel's speech platform last year and
>>>it has algorithms that measure apparent stress in a voice. If the voice
>>>sounds to stressed, it transfers to an operator. 
>>>
>>>-----Original Message-----
>>>From: Chris Bagnall [mailto:asterisk at minotaur.cc]
>>>Sent: Thursday, January 11, 2007 12:38 PM
>>>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>>>Subject: RE: [asterisk-users] Directory too difficult?
>>>
>>>
>>> 
>>>
>>>      
>>>
>>>>the change of Telus' (the
>>>>ILEC) customer service system entirely to speech recognition. It
>>>>actually works really, really well I've never been able to screw it
>>>>up
>>>>   
>>>>
>>>>        
>>>>
>>>What happens if you yell "I just want to talk to a human being!" really
>>>loudly at it? ;-)
>>>
>>>Regards,
>>>
>>>Chris
>>> 
>>>
>>>      
>>>
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>
>---
>Andrew Michael Stemen
>andrew at andrewmstemen.net
>
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