[asterisk-users] Directory too difficult?

[Paul]

Or maybe there is a distinct click as the caller prepares to shoot
himself in the head.

Colin Anderson wrote:

>If you say: "Agent" you are transferred to a person. The IVR clearly states
>that when you call in. I got a demo of Mitel's speech platform last year and
>it has algorithms that measure apparent stress in a voice. If the voice
>sounds to stressed, it transfers to an operator. 
>
>-----Original Message-----
>From: Chris Bagnall [mailto:asterisk at minotaur.cc]
>Sent: Thursday, January 11, 2007 12:38 PM
>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>Subject: RE: [asterisk-users] Directory too difficult?
>
>
>  
>
>>the change of Telus' (the
>>ILEC) customer service system entirely to speech recognition. It
>>actually works really, really well I've never been able to screw it
>>up
>>    
>>
>
>What happens if you yell "I just want to talk to a human being!" really
>loudly at it? ;-)
>
>Regards,
>
>Chris
>  
>