[asterisk-users] Directory too difficult?

[Colin Anderson]

If you say: "Agent" you are transferred to a person. The IVR clearly states
that when you call in. I got a demo of Mitel's speech platform last year and
it has algorithms that measure apparent stress in a voice. If the voice
sounds to stressed, it transfers to an operator. 

-----Original Message-----
From: Chris Bagnall [mailto:asterisk at minotaur.cc]
Sent: Thursday, January 11, 2007 12:38 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [asterisk-users] Directory too difficult?


> the change of Telus' (the
> ILEC) customer service system entirely to speech recognition. It
> actually works really, really well I've never been able to screw it
> up

What happens if you yell "I just want to talk to a human being!" really
loudly at it? ;-)

Regards,

Chris
-- 
C.M. Bagnall, Director, Minotaur I.T. Limited
This email is made from 100% recycled electrons


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