[asterisk-users] over 200 queues, anyone?

[lenz]

HI Gavin,
wish we could do that! :) the problem is that they want to have   
personalized agents too - so that each client has its own line AND his own  
agents, so that they get back to speaking to the same people all of the  
time. SO we need many different queues to accomodate all those  
differences. Your sript looks very useful thoiugh! :)
l.



In data Thu, 04 Jan 2007 11:13:23 +0100, Gavin Hamill <gdh at laterooms.com>  
ha scritto:

> On Thu, 04 Jan 2007 11:05:38 +0100
> Lenz <lenz-ml at loway.it> wrote:
>
>>
>> You are correct, this is more or less the scenario involved - the
>> problem is that people want to call a personalized line AND speak to
>> the same subset of agents preferably.
>> I have never seen such a setup myself - I have seen CCs with 30 or
>> 40 queues, never 200 - so I was wondering if anybody ever trued
>> something on these lines; or if there are better solutions to the
>> same problem. Best regards
>
> We planned to do this.. but using only one queue for the agents, but
> depending on the incoming DDI dialled, we do this:
>
>         441616608981 => &huntgroup(affiliates,Affiliate One);
>         441616608982 => &huntgroup(affiliates,Affiliate Two);
>         441616608983 => &huntgroup(affiliates,Affiliate Three);
>
> macro huntgroup( queuename , friendlyname ) {
>
>         Ringing();
>         Set(CALLERID(name)=${friendlyname});
>         Set(CDR(userfield)=${queuename} ${friendlyname});
>         ResetCDR(wav);
>
>         Queue(${queuename},t);
> ...};
>
> So there's one Asterisk queue  called 'affiliates' but we are able to
> display a different name on the SIP handset just by setting the CALLERID
> (name), thus the agent knows what to answer the phone as :)
>
> (The Set(CDR) + ResetCDR were to ease the accounting  + billing of
> calls..)
>
> Cheers,
> Gavin.
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
Home of QueueMetrics - http://queuemetrics.loway.it