[asterisk-users] Queue calls drop to voicemail intermittantly

[Gregory Malsack]

I would use extensions, but they want the agents logging in and out of the queue so they can pull reports on when the agents are waiting for calls. The channels that are assigned to the queues are "Agent/????". 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tilghman Lesher
Sent: Monday, December 17, 2007 2:21 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue calls drop to voicemail intermittantly

On Monday 17 December 2007 12:35, Gregory Malsack wrote:
> Can anyone tell me what might cause callers on hold in a queue to drop
> into agents voicemail boxes?

Probably you're putting "Local" channels into the queue.  Any answer event at
all generated by the Local channel, including one generated by Voicemail, is
considered a pickup by the Queue app.  Note that if you use the raw channel
(SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to
answer their phone.

Or create extensions that do not end in Voicemail for the use of Queue.

-- 
Tilghman

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