[asterisk-users] Queue calls drop to voicemail intermittantly

[Gregory Malsack]

That is the same thing I thought as well. However the queue is set to an 18 second timeout and the voicemail is set to a 20 second timeout. I'll increase the voicemail timeout so there is a little more play there just to see if that helps.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Carlos Chavez
Sent: Monday, December 17, 2007 1:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue calls drop to voicemail intermittantly


On Mon, 2007-12-17 at 11:45 -0700, Robert Norton - SophMedia LLC wrote:
> Are the agents “ignoring” the calls while their ringing? 
> 
>  
> 
> --
> Robert Norton
> SophMedia LLC Operations Manager
> Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 
> 85281 http://www.XStreamHost.com - Web Hosting 
> http://www.SophMedia.com - Consulting & Web Development
> 
> 
	I had this problem.  What was happening was that the timeout on the dial command for the extension where the agent is was lower than the time the queue waits for the agent to answer before returning the call to the queue.  The voicemail timeout should be higher than the time the queue waits until the agent answers.

> 
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001

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