[asterisk-users] Queue calls drop to voicemail intermittantly

[Tilghman Lesher]

On Monday 17 December 2007 12:35, Gregory Malsack wrote:
> Can anyone tell me what might cause callers on hold in a queue to drop
> into agents voicemail boxes?

Probably you're putting "Local" channels into the queue.  Any answer event at
all generated by the Local channel, including one generated by Voicemail, is
considered a pickup by the Queue app.  Note that if you use the raw channel
(SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to
answer their phone.

Or create extensions that do not end in Voicemail for the use of Queue.

-- 
Tilghman