[asterisk-users] Passing Variables to Voicemail's Email Notification

[C F]

After rethinking.
I'm not sure if this works, but please report back after testing.
The idea would be that the CIDNAME should not be in the subject just
the ticket number, and the ticket number should not be in the email
body just the CIDNAME.
Please try the following and report back.

exten => _X.,1,Set(BLANKS=               );actual 15 spaces, since
CIDName on PSTN should never be longer, and should realy be padded
with blank spaces.
exten => _X.,n,Set(CALLERID(name)=${CALLERID(name)}${BLANKS:${LEN(${CALLERID(name)})}})
;the above just pads the CIDNAME with blanks so you know for sure it's
at least 15 char long, yes I know if the len of cidname is longer than
blanks then blah.....
exten => _X.,n,Set(CALLERID(name)=${CALLERID(name):0:15}=TicketNum:1234)
;this makes sure that it is not longer than 15 plus the ticketnumber.
exten => _X.,n,Voicemail(blah)
In voicemail.conf
emailsubject=${VM_CIDNAME:15}
If this should work then the subject should be: TicketNum:1234
emailbody=New voicemail from ${VM_CIDNAME:0:15} balh.

Again, I'm not sure this will work, please test and report back.

Thank you

On 8/20/07, C F <shmaltz at gmail.com> wrote:
> While I don't have an answer on how to access channel variables from
> voicemail.conf, for the problem you mention this should help.
> Change CALLERID(name) to your ticket number and then use VM_CIDNAME in
> the subject line.
> If you don't want to lose the original CIDNAME then just add your
> ticket number like this:
> Set(CALLERID(name)=${CALLERID(name)} TICKETNUMBER:12345)
>
>
>
> On 8/20/07, 0xception <0xception at gmail.com> wrote:
> > Is there a way, other then recoding the entire voicemail application, to
> > pass dialplan variables to the voicemail application and to the email
> > notifications of new voicemail.
> >
> > For example in our small tech support queue i would like to pass the ticket
> > number with the email notification that a new support voicemail was left.
> > I've tried simply replacing the ${VM_WHATEVER} w/ the actual variable name
> > inside the voicemail.conf file, I've also tried setting the VM variables
> > directly before the voicemail application call in the dial plan... both of
> > these fail.
> >
> > Anyone else know of another way?
> >
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