[asterisk-users] Call prority (QUEUE_PRO) in the queues

[gc]

Whenever I turn the weight option on, it locked the *.  It happens several 
times a day ( abount every two to three hours). When this happen, the 
incoming call can still connect to * but will not hear any music on hold. If 
I issue the 'show channels' command, it shows the connected channels 
continues going up and never released and eventfully * will run out of file 
descriptors and completely lock the *. When this happen, I have to use 
'kill -9 ' to kill * .  When I turn the weight option off, everything works 
fine. I searched the web and several people have the same problem. I also 
found a patch to fix this problem. Right now I am running * using this 
patch. It is up and running for about 24 hours and everything looks good 
right now. Some people have concern about this patch so it has never been 
put into * release. Since we do really need weight option, we have no choice 
but try this patch.

Gary Chen

----- Original Message ----- 
From: "BJ Weschke" <bweschke at gmail.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Thursday, April 26, 2007 5:36 PM
Subject: Re: [asterisk-users] Call prority (QUEUE_PRO) in the queues


> On 4/26/07, gc <gang.chen at insightbb.com> wrote:
>>
>>
>> Suppose I have one agent login into two different queue and there are 
>> calls
>> waiting in both queues. If the calls in one queue has higher call prority
>> (set QUEUE_PRO to higher value) than the calls in other queue, will the
>> agent get the higher prority call first or the QUEUE_PRO has no effect?
>> We have an Asterisk server( 1.2.17 with CentOS) running as ACD. We are
>> having problem using weight option in the queue. I figure maybe I can use
>> QUEUE_PRO instead.
>>
>
> Queue priority will, unfortunately, only cover one queue. It cannot
> cover and account for priorities of calls from more than one queue.
> You will want "weight" for that. What's the problem you were having
> with it?
>
> BJ
>
>
> -- 
> Bird's The Word Technologies, Inc.
> http://www.btwtech.com/
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