[asterisk-users] Call prority (QUEUE_PRO) in the queues

[BJ Weschke]

On 4/26/07, gc <gang.chen at insightbb.com> wrote:
>
>
> Suppose I have one agent login into two different queue and there are calls
> waiting in both queues. If the calls in one queue has higher call prority
> (set QUEUE_PRO to higher value) than the calls in other queue, will the
> agent get the higher prority call first or the QUEUE_PRO has no effect?
> We have an Asterisk server( 1.2.17 with CentOS) running as ACD. We are
> having problem using weight option in the queue. I figure maybe I can use
> QUEUE_PRO instead.
>

 Queue priority will, unfortunately, only cover one queue. It cannot
cover and account for priorities of calls from more than one queue.
You will want "weight" for that. What's the problem you were having
with it?

 BJ


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