[asterisk-users] Polycom SP 601 Reboot Issue- Help!

[Justin Hamade]

You can ask who ever you bought the phones from or email me and I will hook
you up.

Justin

On 4/26/07, J French <hikenboots at gmail.com> wrote:
>
> Hey thanks for the info.  I just changed their setting and had the
> receptionist reboot.  Not noticing any of the internal server error messages
> now.  I'll let you know how it goes.  I'm running 2.0.3 because it's all I
> can get.  Any ideas on how to get 2.1.1?
>
> On 4/26/07, Justin Hamade <justhamade at gmail.com> wrote:
>
> > I spoke with Polycom support recently.  By default the transport is set
> > to DNSnaptr but should be set to TCPpeferred.  I have written about it here:
> > http://justinhamade.blogspot.com/2007/04/polycom-presence-and-sip-500-errors.html
> >
> >
> > And make sure you upgrade.  2.1.1 just came out today with a lot of
> > fixes, upgrade to 2.0 at least.
> >
> > Justin
> >
> > On 4/25/07, Brad Sumrall <Brads at ftnco.com> wrote:
> > >
> > > Hard reset the phone first!
> > > Provision and see if it is fixed.
> > > No?
> > > Upgrade software (watch out for provisioning changes).
> > > Still rebooting?
> > > Downgrade software.
> > > Still rebooting?
> > >
> > > You now have a new door stop!
> > >
> > > -----Original Message-----
> > > From: asterisk-users-bounces at lists.digium.com
> > > [mailto:asterisk-users-bounces at lists.digium.com ] On Behalf Of Doug
> > > Garstang
> > > Sent: Wednesday, April 25, 2007 7:04 PM
> > > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!
> > >
> > > That used to happen to us _ALL_ the time. Sometimes you'd just have to
> > >
> > > press the 'Directory' key and the phone would instantly reboot. It was
> > > very easy to reproduce and Polycom where useless at admitting it might
> > > be a problem. It occurred on several phones. Funnily enough, the phone
> > >
> > > it was most reproducable on was a 601 being used as a Receptionist
> > > phone
> > > with 3 sidecars... and about 35 buddies being watched. Hmmm!
> > >
> > > Russ Beaupre wrote:
> > > > We had a situation where the 601 base went missing and the
> > > electrical
> > > > connection between the side cars and the 601 was broke.  Might be
> > > > worth a look to see if the phone got damaged.
> > > >
> > > >
> > > >     -----Original Message-----
> > > >     From: Jerry Jones < jjones at danrj.com>
> > > >     To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > >     < asterisk-users at lists.digium.com>
> > > >     Date: Tue, 24 Apr 2007 12:27:46 -0500
> > > >     Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!
> > > >
> > > >     The only reboot issue I have with 1 sidecar is the side car
> > > deciding
> > > >     to randonly rebbot, not the phone itself
> > > >
> > > >     Perhaps upgrading to 2.1 will help?
> > > >
> > > >
> > > >     On Apr 24, 2007, at 10:51 AM, J French wrote:
> > > >
> > > >     > I have a Polycom 601 with 3 expansion modules running 2.0.3
> > > .  We
> > > >     > have Buddywatch set up on around 42 users on the expansion
> > > >     > modules.  We are experiencing reboots on the 601.  Today it
> > > >     > happened twice after users paged through the phones.  The page
> > >
> > > >     > groups have about 23 phones each.  There is a third page group
> > >
> > > >     > comprising all 46 phones.  I'm thinking it may be an issue
> > > with
> > > >     > changing buddywatch state on so many buddies so
> > > quickly.  Also,
> > > >     the
> > > >     > cpu usage is pegged at 100% for around 3 minutes after it
> > > reboots,
> > > >     > FWIW.
> > > >     >
> > > >     > Anyone else experiencing rebbots on the 601?  Advice is really
> > >
> > > >     needed!
> > > >     >
> > > >     > Thanks
> > > >     > _______________________________________________
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> > > >
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> >
> > --
> > Justin
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> >
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-- 
Justin
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