[asterisk-users] Need some dialplan help for obscure user request

[Matt]

What's wrong with:

User calls receptionist.... gives her the number.
Receptionist hits XFER on her phone... punches in pin and dials the number,
then hits XFER to complete the transfer?

This could all be done outside a dial-plan... just use the phone's transfer
feature.  If you MUST have asterisk do it, then use the features.conf to
setup blind transfer.  The receptionist can just blind transfer the
extention to the external number.

On a totally seperate note, you've got some other major issues if you can't
trust your employees to keep their LD pins to themseles!

On 4/16/07, J French <hikenboots at gmail.com> wrote:
>
>
> I have a customer who wants their receptionist to input the users' long
> distance PINs for the because they use each others pins.  I am having
> trouble coming up with a way to do this because of creating a channel
> between the user and receptionist, dropping the channel and its variables
> and creating a new one for the actual long distance call.  Any advice is
> really needed.
>
> 1. User Dials Long Distance Number pattern -----------> calls
> receptionist's telephone
> 2. User tells receptionst that he/she needs to make a long distance call
> 3. Receptionist inputs User's pin from her phone (User doesn't get to know
> his pin)
> 4. Receptionist hangs up and long distance call is dialed using pin as the
> account code.
>
> Problems:
> 1. User Dials Long Distance Number pattern -----------> calls
> receptionist's telephone  --- none, that's straight forward
> 2. User tells receptionst that he/she needs to make a long distance call
> --- none, that's straight forward 3. Receptionist inputs User's pin from
> her phone (User doesn't get to know his pin)  How can I pick off
> receptionist's dtmf digits in the middle of the conversation?
> How can I assign those digits to salesman's account code, not
> receptionists?
>  4. Receptionist hangs up and long distance call is dialed using pin as
> the account code.  I lose the channel variables at this point, how can I
> store salesman's PIN number do that it is available when the actual long
> distance number is dialed?
>
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