[asterisk-users] Dropped Calls on TDM400p

[Jonathan Barratt]

And of course I find the HCL right after clicking send.

My MB is not listed as having any known issues.  I still haven't found an
approved list, so I can't say that it's approved either.   But if swapping
the TDM400P's PCI slot doesn't fix the problem I am down to replace the MB
and do a full re-install (again).

Gratefully,
Jonathan

On 9/13/06, Jonathan Barratt <jonathan.barratt at gmail.com> wrote:
>
> Thanks for the reply Steve.
>
> I am calm now.  :)
>
> I've been getting the exact time and number of the dropped calls for the
> last couple weeks, and there was nothing in system or asterisk logs at those
> times.  So I've spent the last three days sitting at the server, in their
> office.  I can see nothing out of the ordinary going on when the calls are
> dropped.  It seems to happen mostly on outbound calls.
>
> The TDM400p is on the same interrupt as the graphics card but nothing
> else.  I didn't think this
> would be an issue as the box was running headless.  So I guess first up is
> changing PCI slots.
>
> MB is an EPoX EP-8KTA2L.  I haven't yet found the Hardware Compatibility
> List on digium.com to determine if it's supported or has known issues, but
> will keep looking.
>
> I was expecting issues, and we've had many of them (esp. echo), but I've
> been able to resolve them all myself with research and experimentation,
> except for this persistent intermittent dropped call problem...
>
> I'm really grateful for your input Steve, please keep it coming!
>
> Thanks very much!
> Jonathan
>
>
> On 9/13/06, Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
>
> > Sorry, see now that it is pots.
> >
> > How do your interrupts look?  What is the hardware platform or more
> > specifically the MB?  Is the platform listed on Digium's site as
> > approved or listed as having issues?
> >
> > Thanks,
> > Steve
> >
> > Steven Totaro wrote:
> > >
> > > They need to document the exact day and time so you can look in the
> > > logs.  Is this a T1 or POTS?
> > >
> > >
> > >
> > > Customers always complain and threaten to go back to their old PBX.
> > > First, calm down, then calm them down and make sure they know you are
> > > working on it.  Every new install is going to have issues that will
> > > take time to resolve.  Remember that in your pricing or you will soon
> > > be out of business.
> > >
> > >
> > >
> > > Get exact times and frequency then check your logs to see if anything
> > > matches that may be an issue.
> > >
> > >
> > >
> > > Thanks,
> > >
> > > Steve
> > >
> > >
> > >
> > >
> > ------------------------------------------------------------------------
> > >
> > > *From:* asterisk-users-bounces at lists.digium.com
> > > [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of
> > > *Jonathan Barratt
> > > *Sent:* Wednesday, September 13, 2006 1:02 PM
> > > *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> > > *Subject:* [asterisk-users] Dropped Calls on TDM400p
> > >
> > >
> > >
> > > These are just PSTN calls, and I have set busydetect=no and
> > > callprogress=no in zapata.conf as per voip-info guidance, but problem
> > > persists.
> > >
> > > CPU load never breaks 20, so that doesn't seem to be the problem, but
> > > it's a 1.2Ghz Athlon with 768MB RAM.
> > >
> > > Power supply to system is clean, there's no heavy network traffic
> > > going on besides Asterisk to the phones (Aastra 480i's).
> > >
> > > What other factors can I investigate?
> > >
> > > This client is so unhappy they are ready to go back to their old PBX
> > > system.
> > >
> > > I am desperate, please help!!
> > >
> > > Thanks in advance,
> > > Jonathan
> > >
> >
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