[asterisk-users] Polycom related question

[John Marvin]

Kevin Smith wrote:

> Here is what the configuration looks like for one of the phones, the 
> other is 284:
> 
> [283](Empire-Defaults)
> mailbox=283 at Empire-Industries
> 
> [283a](Empire-Defaults)       mailbox=284 at Empire-Industries
> 
> [283b](Empire-Defaults)
> mailbox=285 at Empire-Industries
> 

So actually you are trying to use one phone to monitor (receive notifies 
for) multiple boxes. It looks like the Polycom's have some support a 
different mwi for each registration, but I'm not sure how well it works. 
  You didn't specify what username you specify for each config above, so 
I don't know if the notifies are going to one registration or to 
different registrations. The messages button on the phone only seems to 
show the status of one registration, but the indicator light seems to 
combine the different results together (and you can't clear the light 
with the clear button since that only applies to one of the 
registrations). Of course that assumes that you are sending the notifies 
to different registrations on the phone -- all bets are off if you are 
sending them to the same registration (which is controlled by the 
username value) since Asterisk is treating them as separate phones the 
notifies will collide with eachother.

You would get more reliable behaviour if you did as Rich suggested and 
just specified something like this for just the [283] config:

mailbox=283 at Empire-Industries,284 at Empire-Industries,285 at Empire-Industries

In that case Asterisk sums up the total messages in each of the boxes 
and the messages button on the phone will show you that total rather 
than the results for only one of the boxes.

The polycom documentation is not very clear on how multiple mwi's are 
supposed to work, so I'm not sure what the right answer is.

John