[asterisk-users] How to notify an ACD agent before he/she picks up

[picciuX]

doing it "the dialplan way":
if you log in your agents via AgentCallBackLogin, you can set the CallBack
extension to an extension managed by a macro, where the macro will do what
you need:

extensions.conf

[agents-exts]
exten => 100,1,Macro(stdagent|SIP/100|...)
exten => 101,1,Macro(stdagent|SIP/101|...)

[macro-stdagent]
exten => s,1,AGI(notify-agent)
exten => s,2,Dial(${ARG1}|...)

[agents-login]
exten => 500,1,AgentCallBackLogin(||${CALLERID(number)}@agents-exts)

hope this helps...

2006/9/12, Watkins, Bradley <Bradley.Watkins at compuware.com>:
>
> In the forthcoming 1.4, you can tell the Queue application to run an AGI
> just before sending the call to the destination.  In the AGI, you can use
> the (also new in 1.4) MEMBERINTERFACE channel variable to determine the
> destination.
>
> Of course, that's not a solution now since 1.4 is not even beta yet.  But
> I figured I'd present another possibility.
>
> - Brad
>
> ________________________________
>
> From: asterisk-users-bounces at lists.digium.com on behalf of Richard Lyman
> Sent: Mon 9/11/2006 6:37 PM
> To: manrique.feoli at kinetos.com; Asterisk Users Mailing List -
> Non-Commercial Discussion
> Subject: Re: [asterisk-users] How to notify an ACD agent before he/she
> picks up
>
>
>
> MF wrote:
>
> > Has anyone got a clue about this?    I need to know which operator to
> > send a message to,  prior to the queue command ringing him,  (just
> > after he is assigned)
> >
> >> Anyone knows if I can get to know the operator ACD choosed to send
> >> the call by using  Realtime Queue,   or maybe via the manager?
> >
> someone already told you to look at the manager.
>
> make sure queues.conf has eventwhencalled=yes
> then you will get a manager event
>
> Event: AgentCalled
> ...
>
>
>
>
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