[asterisk-users] How to notify an ACD agent before he/she picks up

Watkins, Bradley Bradley.Watkins at compuware.com
Mon Sep 11 17:31:57 MST 2006

In the forthcoming 1.4, you can tell the Queue application to run an AGI just before sending the call to the destination.  In the AGI, you can use the (also new in 1.4) MEMBERINTERFACE channel variable to determine the destination.
Of course, that's not a solution now since 1.4 is not even beta yet.  But I figured I'd present another possibility.
- Brad


From: asterisk-users-bounces at lists.digium.com on behalf of Richard Lyman
Sent: Mon 9/11/2006 6:37 PM
To: manrique.feoli at kinetos.com; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to notify an ACD agent before he/she picks up

MF wrote:

> Has anyone got a clue about this?    I need to know which operator to
> send a message to,  prior to the queue command ringing him,  (just
> after he is assigned)
>> Anyone knows if I can get to know the operator ACD choosed to send
>> the call by using  Realtime Queue,   or maybe via the manager?
someone already told you to look at the manager.

make sure queues.conf has eventwhencalled=yes
then you will get a manager event

Event: AgentCalled

--Bandwidth and Colocation provided by Easynews.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:

The contents of this e-mail are intended for the named addressee only. It contains information that may be confidential. Unless you are the named addressee or an authorized designee, you may not copy or use it, or disclose it to anyone else. If you received it in error please notify us immediately and then destroy it. 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/ms-tnef
Size: 3747 bytes
Desc: not available
Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060911/9f334159/attachment.bin

More information about the asterisk-users mailing list