doing it "the dialplan way":<br>if you log in your agents via AgentCallBackLogin, you can set the CallBack extension to an extension managed by a macro, where the macro will do what you need:<br><br>extensions.conf
<br><br>[agents-exts]<br>exten => 100,1,Macro(stdagent|SIP/100|...)<br>exten => 101,1,Macro(stdagent|SIP/101|...)<br><br>[macro-stdagent]<br>exten => s,1,AGI(notify-agent)<br>exten => s,2,Dial(${ARG1}|...)<br>
<br>[agents-login]<br>exten => 500,1,AgentCallBackLogin(||${CALLERID(number)}@agents-exts)<br><br>hope this helps...<br><br><div><span class="gmail_quote">2006/9/12, Watkins, Bradley <<a href="mailto:Bradley.Watkins@compuware.com">
Bradley.Watkins@compuware.com</a>>:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">In the forthcoming 1.4, you can tell the Queue application to run an AGI just before sending the call to the destination. In the AGI, you can use the (also new in
1.4) MEMBERINTERFACE channel variable to determine the destination.<br><br>Of course, that's not a solution now since 1.4 is not even beta yet. But I figured I'd present another possibility.<br><br>- Brad<br><br>________________________________
<br><br>From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> on behalf of Richard Lyman<br>Sent: Mon 9/11/2006 6:37 PM<br>To: <a href="mailto:manrique.feoli@kinetos.com">
manrique.feoli@kinetos.com</a>; Asterisk Users Mailing List - Non-Commercial Discussion<br>Subject: Re: [asterisk-users] How to notify an ACD agent before he/she picks up<br><br><br><br>MF wrote:<br><br>> Has anyone got a clue about this? I need to know which operator to
<br>> send a message to, prior to the queue command ringing him, (just<br>> after he is assigned)<br>><br>>> Anyone knows if I can get to know the operator ACD choosed to send<br>>> the call by using Realtime Queue, or maybe via the manager?
<br>><br>someone already told you to look at the manager.<br><br>make sure queues.conf has eventwhencalled=yes<br>then you will get a manager event<br><br>Event: AgentCalled<br>...<br><br><br><br><br>_______________________________________________
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