[asterisk-users] How to notify an ACD agent before he/she picks up

Richard Lyman pchammer at dynx.net
Mon Sep 11 15:37:47 MST 2006


MF wrote:

> Has anyone got a clue about this?    I need to know which operator to 
> send a message to,  prior to the queue command ringing him,  (just 
> after he is assigned)
>
>> Anyone knows if I can get to know the operator ACD choosed to send 
>> the call by using  Realtime Queue,   or maybe via the manager?
>
someone already told you to look at the manager.

make sure queues.conf has eventwhencalled=yes
then you will get a manager event

Event: AgentCalled
...






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