[asterisk-users] How to notify an ACD agent before he/she picks up

Michiel van Baak michiel at vanbaak.info
Mon Sep 11 14:00:34 MST 2006

On 14:55, Tue 12 Sep 06, MF wrote:
> Has anyone got a clue about this?    I need to know which operator to 
> send a message to,  prior to the queue command ringing him,  (just after 
> he is assigned)
> >Anyone knows if I can get to know the operator ACD choosed to send the 
> >call by using  Realtime Queue,   or maybe via the manager?
> >
> >
> >>Hi,
> >>
> >>I need to send a message to an agent when the ACD starts to ring on 
> >>he/she.
> >>I have and application already built that sends such a message (just 
> >>like a cti),  just don't know how to get from asterisk which agent 
> >>was selected prior to ringing him   (or during ringing),  so that I 
> >>can get information about the call and send it over.

Cant you get this from the AMI ?
Michiel van Baak
michiel at vanbaak.eu
GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x71C946BD

"Why is it drug addicts and computer afficionados are both called users?"

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