[asterisk-users] Operator Console(s)/Shared Call Appearances

[Tim St. Pierre]

Here's something else that might be helpful.
;Splits the call so that the executive doesn't see his or her own name 
needlessly) 

[executive-extensions]
_X.,1,Dial,1,(SIP/${EXTEN}&Local/${EXTEN}@receptioncue|20t)
_X.,2,Voicemail(${EXTEN}|su)
[receptioncue]
;This tells the receptionists who the call is for, and rings them all, 
regardless of which executive the call is going to.
_X.,1,Set(CALLERID(name)=Exec-${EXTEN}${CALLERID(name)})
_X.,n,Dial(SIP/reception1&SIP/reception2&SIP/reception3)

This will ring all the phones, but will prefix the extension of the executive 
being called to the name display on the receptionists phones.  Additionally, 
you could use set(SIP_INFO='info=alert-group') to make an Aastra phone only 
ring once (but continue to be answerable).  This will scale infinitely 
without any config change - just send any calls to be handled this way to the 
executive extensions context.  If you want to use a name instead of the 
extension, just create a line for each executive that replaces Exec-${EXTEN} 
with their name.

-Tim




The above will ring the call on the executive phone, as well 

On September 1, 2006 17:30, Mr. Jones wrote:
> Hi Folks,
>
> I'm back on this subject again. What's the best way to have both
> phones ring simultaneously across say 3 operators + the executive?
>
> TIA
>
> On 7/24/06, Jerry Jones <jjones at danrj.com> wrote:
> > Asterisk does not yet support bridged calls
> >
> > You can easily have a button labeled exec 1 ring on her phone at the
> > same time it rings the execs phone, and have one light if he is on
> > the phone
> >
> > Also FOP works great
> >
> > On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote:
> > > Thanks Sebastian -
> > >
> > > You're right - I have limited experience in this area :)
> > >
> > > I think the idea below is workable, except we actually want it to work
> > > in the other direction - sort of.
> > >
> > > Essentially we want the receptionist to screen the calls when she's
> > > available. The executive should have option to answer the phone if its
> > > after hours, or they know the receptionist isn't available (or perhaps
> > > they recognize the caller ID and just want to take the call).
> > >
> > > Can you think of how this might work? I suppose the executive could be
> > > a member of his own queue?
> > >
> > >> What do you think about this idea;
> > >> 1. Call comes in at one of the executive numbers.
> > >> 2. Executive phone starts ringing for a predetermined time.
> > >> 3. The callerid is changed to also reflect the name/number of called
> > >> executive, so that the receptionist knows for who the call was.
> > >> 4. The call is dropped into a queue for the receptionist (queue
> > >> because
> > >> multiple calls to the receptionist at the same time are possible).
> > >>
> > >>
> > >> This setup isn't all that hard, and doesn't require more than 4 sip
> > >> accounts / phones and one queue, with one agent. Furthermore, if your
> > >> company starts to grow, and more receptionists that have to answer
> > >> the
> > >> phone are needed, it's quite easy, all you have to do is add a sip
> > >> account, one agent and add that agent to the existing queue. (About 2
> > >> minutes...)
> > >>
> > >> --
> > >> Sebastian Berm
> > >> iPronto Communications
> > >> _______________________________________________
> > >> --Bandwidth and Colocation provided by Easynews.com --
> > >>
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-- 
Tim St. Pierre

IP telephony specialist
sip://5101@communicatefreely.net
Toronto: 647 722 6930
Toll-Free 1 888 488 6940
tim at communicatefreely.net
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