[asterisk-users] porting numbers in UK telewest/bt/adept

[Tim Panton]

On 26 Oct 2006, at 11:59, Conrad Wood wrote:

> A client used to use BT isdn30 and ported the numbers to telewest
> several years ago.
> Now, the client moved to adept telecom. I *think* adept resells BT
> products. We got new numbers from adept (bt?) and the old pbx on the
> telewest lines forwards the calls to the new numbers.
> On the adept line I got a digium card in an opteron supermicro server.
> ztcfg gives me over 99.99 pretty much all the time.
> Client complains about crackling, echo and faint on *some* of the  
> calls,
> mostly incoming.
> I think the old pbx converts the calls into analogue and back into
> digital and that's where a lot of trouble comes from.
> Does anyone have any ideas on
> a) how to get the numbers ported and from who to whom?
> b) does adept really resell bt or have they got their own  
> equipment? Are
> numbers ported to adept or to bt?
> c) are there any other ideas on how one could cut out the old pbx?
>
> Any experts on porting numbers in the uk here? ;-)

Yep, it is your legal _right_ to have the numbers ported in a  
reasonable time/cost.
Point this out to them and ask what the complaints escalation
procedure is. That should get their attention.

I admit that moving twice is a bit unusual, but I successfully moved
some BT basic rate numbers from BT to NTL (who now own telewest).
It took a couple of weeks and a few faxes.

T.

Tim Panton

www.mexuar.com