[asterisk-users] porting numbers in UK telewest/bt/adept

[Conrad Wood]

On Thu, 2006-10-26 at 15:40 +0100, Tim Panton wrote:
> On 26 Oct 2006, at 11:59, Conrad Wood wrote:
> 
> > A client used to use BT isdn30 and ported the numbers to telewest
> > several years ago.
> > Now, the client moved to adept telecom. I *think* adept resells BT
> > products. We got new numbers from adept (bt?) and the old pbx on the
> > telewest lines forwards the calls to the new numbers.
> > On the adept line I got a digium card in an opteron supermicro server.
> > ztcfg gives me over 99.99 pretty much all the time.
> > Client complains about crackling, echo and faint on *some* of the  
> > calls,
> > mostly incoming.
> > I think the old pbx converts the calls into analogue and back into
> > digital and that's where a lot of trouble comes from.
> > Does anyone have any ideas on
> > a) how to get the numbers ported and from who to whom?
> > b) does adept really resell bt or have they got their own  
> > equipment? Are
> > numbers ported to adept or to bt?
> > c) are there any other ideas on how one could cut out the old pbx?
> >
> > Any experts on porting numbers in the uk here? ;-)
> 
> Yep, it is your legal _right_ to have the numbers ported in a  
> reasonable time/cost.
> Point this out to them and ask what the complaints escalation
> procedure is. That should get their attention.
> 
> I admit that moving twice is a bit unusual, but I successfully moved
> some BT basic rate numbers from BT to NTL (who now own telewest).
> It took a couple of weeks and a few faxes.

Hm, well according to ofcom the numbers were originally given to BT.
Would it then be BT who ports them back to themselves (or to adept)? Or
do I hassle Telewest?

thank you for your time!

Conrad