[asterisk-users] Polycom boot error

[Jessee J Holmes]

The correct way to perform a factory reset on the Polycom phone is  
documented in one of our knowledge-base Articles, number: KB-001032

http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/ 
27934028032-1-13.htm

You want to do a "factory format" to COMPLETELY erase everything on  
the phone.

After this is done you can have the Polycom phone get the latest  
bootrom (important for this type of error) and firmware from your FTP  
or TFTP server set up at your office. If you don't have one, nows the  
time to learn (admin guide and normal IT knowledge), get one and use  
that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7  
if you don't want to attempt version 2 yet) on your phones.

That should resolve your problem.

You can get the bootrom and firmware from your service provider,  
distributor, or reseller as long as they are Polycom certified.

Hope that helps.

Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com

Looking for voice over IP products?  Visit our VoIP store at http:// 
voipstore.atacomm.com/


On Oct 19, 2006, at 10:26 PM, Neider, Clint wrote:

> I am having the same issue as below.  Has this issue been  solved  
> or does anyone know an answer?  This error recently began and we  
> have multiple phones out of commission.  PLEASE HELP!!
>
>
>
> http://lists.digium.com/pipermail/asterisk-users/2006-August/ 
> 162841.html
>
>
>
> How did you find out about 468*??? It's sure as poop not documented  
> in the Polycom Admin Guide anywhere.
>
> -----Original Message-----
> From: Dovid Bender [mailto:asteriskusers at dovid.net]
> Sent: Tuesday, August 15, 2006 11:16 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Polycom upgrade issue
>
>
> I believe 468* resets the phone but dosent return it to the orig.  
> firmware. Also try to name the files with the phones mac id and see  
> what happens. I am doing this with 1.6.6 and its working fine.
>
> ----- Original Message -----
> From: Curt  <mailto:cshaffer at gmail.com> Shaffer
> To: 'Asterisk Users Mailing List -  <mailto:asterisk-users at  
> lists.digium.com> Non-Commercial Discussion'
> Sent: Tuesday, August 15, 2006 10:07 PM
> Subject: [asterisk-users] Polycom upgrade issue
>
>
> OK, I may have done something stupid. I was trying to upgrade my  
> Polycom to the newest firmware I could find (1.6.7). I am also  
> trying to get provisioning working from a central server. I tired  
> to reset with holding 468* down and it kept the settings the phone  
> had on the phone. >From what I understand the settings on the phone  
> override all. So I went into reset it from the phone and choose to  
> format the firmware. Now when I try to boot it I am getting the  
> following in the *-boot.log
>
>
>
> 0527180621|cfg  |4|00|Could not get all 512 bytes of the header.
>
> 0527181013|cfg  |4|00|Could not get all 512 bytes of the header.
>
> 0527181014|app1 |6|00|Error application is not present.
>
> 0527181014|app1 |6|00|Uploading boot log, time is SAT MAY 27  
> 18:10:14 2006
>
>
>
> I tried to put the old firmware and configs back in the directory  
> but I get the same thing. Any help out there?
>
>
>
> Thanks!
>
>
>
> Curt
>
>
>
>
>
> Clint Neider
>
> Email Administrator
>
> cneider at altaresources.com
>
> Alta Resources | IT Application Services | 120 N Commercial St |  
> Neenah, WI 54956 | Office (920) 751-5800 x 7472 |
>
>
>
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