<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">The correct way to perform a factory reset on the Polycom phone is documented in one of our knowledge-base <FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;">Articles, number: KB-001032</SPAN></FONT><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV><A href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-13.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-13.htm</A><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;"></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;"><FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;">You want to do a "factory format" to COMPLETELY erase everything on the phone.</SPAN></FONT></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;"><FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;">After this is done you can have the Polycom phone get the latest bootrom (important for this type of error) and firmware from your FTP or TFTP server set up at your office. If you don't have one, nows the time to learn (admin guide and normal IT knowledge), get one and use that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you don't want to attempt version 2 yet) on your phones.</SPAN></FONT></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="3"><SPAN class="Apple-style-span" style="font-size: 10.7px;"><FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;">That should resolve your problem.</SPAN></FONT></SPAN></FONT></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>You can get the bootrom and firmware from your service provider, distributor, or reseller as long as they are Polycom certified.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Hope that helps.</DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Jessee Holmes</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Atacomm / Ataractic Corporation</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">www.atacomm.com</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">V: 1-877-700-VOIP</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px"><BR></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR class="Apple-interchange-newline"></SPAN> </DIV><BR><DIV><DIV>On Oct 19, 2006, at 10:26 PM, Neider, Clint wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="Street"> <O:SMARTTAGTYPE namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="address"> <DIV class="Section1"><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">I am having the same issue as below.<SPAN style="mso-spacerun:yes"> </SPAN>Has this issue <SPAN class="GramE">been<SPAN style="mso-spacerun:yes"> </SPAN>solved</SPAN> or does anyone know an answer?<SPAN style="mso-spacerun:yes"> </SPAN>This error recently began and we have multiple phones out of commission.<SPAN style="mso-spacerun:yes"> </SPAN>PLEASE HELP!!<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><A href="http://lists.digium.com/pipermail/asterisk-users/2006-August/162841.html">http://lists.digium.com/pipermail/asterisk-users/2006-August/162841.html</A><O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P> <PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">How did you find out about 468*??? It's sure as poop not documented in the <SPAN class="SpellE">Polycom</SPAN> Admin Guide anywhere.<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">-----Original Message-----<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">From: <SPAN class="SpellE">Dovid</SPAN> Bender [mailto:<A href="http://lists.digium.com/mailman/listinfo/asterisk-users">asteriskusers at dovid.net</A>]<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Sent: Tuesday, August 15, 2006 11:16 PM<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">To: Asterisk Users Mailing List - Non-Commercial Discussion<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Subject: Re: [asterisk-users] <SPAN class="SpellE">Polycom</SPAN> upgrade issue<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">I believe 468* resets the phone but <SPAN class="SpellE">dosent</SPAN> return it to the orig. firmware. Also try to name the files with the phones <SPAN class="SpellE">mac</SPAN> id and see what happens. I am doing this with 1.6.6 and its working fine.<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">----- Original Message ----- <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">From: <SPAN class="GramE">Curt<SPAN style="mso-spacerun:yes"> </SPAN><</SPAN>mailto:<A href="http://lists.digium.com/mailman/listinfo/asterisk-users">cshaffer at gmail.com</A>> Shaffer <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">To: 'Asterisk Users Mailing List <SPAN class="GramE">-<SPAN style="mso-spacerun:yes"> </SPAN><</SPAN>mailto:<A href="http://lists.digium.com/mailman/listinfo/asterisk-users">asterisk-users at lists.digium.com</A>> Non-Commercial Discussion' <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Sent: Tuesday, August 15, 2006 10:07 PM<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Subject: [asterisk-users] <SPAN class="SpellE">Polycom</SPAN> upgrade issue<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">OK, I may have done something stupid. I was trying to upgrade my <SPAN class="SpellE">Polycom</SPAN> to the newest firmware I could find (1.6.7). I am also trying to get provisioning working from a central server. I tired to reset with holding 468* down and it kept the settings the phone had on the phone. >From what I understand the settings on the phone override all. So I went into reset it from the phone and choose to format the firmware. Now when I try to boot it I am getting the following in the *-<SPAN class="SpellE">boot.log</SPAN><O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"> <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">0527180621|<SPAN class="GramE">cfg<SPAN style="mso-spacerun:yes"> </SPAN>|</SPAN>4|00|Could not get all 512 bytes of the header.<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">0527181013|<SPAN class="GramE">cfg<SPAN style="mso-spacerun:yes"> </SPAN>|</SPAN>4|00|Could not get all 512 bytes of the header.<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">0527181014|app1 |6|00|Error application is not present.<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">0527181014|app1 |6|00|Uploading boot log, time is SAT MAY 27 18:10:14 2006<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"> <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">I tried to put the old firmware and <SPAN class="SpellE">configs</SPAN> back in the directory but I get the same thing. Any help out there?<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"> <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Thanks!<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"> <O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt">Curt<O:P></O:P></SPAN></FONT></PRE><PRE><FONT size="2" face="Courier New"><SPAN style="font-size:10.0pt"><O:P> </O:P></SPAN></FONT></PRE><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="System"><SPAN style="font-size:10.0pt; font-family:System;mso-no-proof:yes">Clint Neider</SPAN></FONT><SPAN style="mso-no-proof:yes"><O:P></O:P></SPAN></P><P class="MsoNormal"><FONT size="2" face="System"><SPAN style="font-size:10.0pt; font-family:System;mso-no-proof:yes">Email Administrator</SPAN></FONT><SPAN style="mso-no-proof:yes"><O:P></O:P></SPAN></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial;mso-no-proof:yes"><A href="mailto:cneider@altaresources.com">cneider@altaresources.com</A></SPAN></FONT><SPAN style="mso-no-proof:yes"><O:P></O:P></SPAN></P><P class="MsoNormal"><FONT size="2" face="System"><SPAN style="font-size:10.0pt; font-family:System;mso-no-proof:yes">Alta Resources | IT Application Services | <ST1:STREET w:st="on"><ST1:ADDRESS w:st="on">120 N Commercial St</ST1:ADDRESS></ST1:STREET> | <ST1:PLACE w:st="on"><ST1:CITY w:st="on">Neenah</ST1:CITY>, <ST1:STATE w:st="on">WI</ST1:STATE> <ST1:POSTALCODE w:st="on">54956</ST1:POSTALCODE></ST1:PLACE> | Office (920) 751-5800 x 7472 |</SPAN></FONT><SPAN style="mso-no-proof:yes"><O:P></O:P></SPAN></P><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt;mso-no-proof:yes"> <O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="1" face="Arial"><SPAN style="font-size:7.5pt; font-family:Arial;mso-no-proof:yes">This email message is intended only for the addressee(s) and contains information that may be confidential and/or copyright.<SPAN style="mso-spacerun:yes"> </SPAN>If you are not the intended recipient please notify the sender by reply email and immediately delete this email. 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